Shipping & returns

Drogisterij Bilsen the operator of https://www.dbilsen.be/

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

 

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

2. Shipping Costs

 

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Where free delivery applies there will be no charge for delivery , we leave to us the ability of changing the minimum purchase amount and conditions for free delivery.

 

3. Returns

 

3.1 Return Due To Change Of Mind

Bilsen will gladly accept returns due to change of mind, as long as a return request is received within 14 days of receipt of the item. After registering the return, you have 14 days to return the item.

If the product is damaged or the packaging is more damaged than is necessary to sell the product, we can pass on this depreciation of the product to you. So handle the product with care and make sure that it is well packed when returning.

Returns are paid at customer's expense and must arrange their own shipping.

Once returns are received and accepted, refunds will be processed to save credit for a future purchase. We will notify you

once completed via email. Bilsen will refund the value of the returned goods within 14 days, but will NOT refund the value of the shipping costs paid.

3.2 Warranty Returns

Bilsen will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Bilsen to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

 

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 1-2 business days in Belgium Netherland and surrounding countries , in other countries of the EU and UK general deliveries will take 3-4 business days.

In peak seasons and holidays the shipping term can extend till 7-10 days.

4.2 Transit time Internationally

International shipping are not offered via the regularly webshop options, We can provide this with extra charge if you require, please contact us.

Generally, orders shipped internationally are in transit for 3 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 1-2 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

If you would like to ship to P.O. Box Please contact us before you make the order

4.6 Military Address Shipping

If you would like to ship to Military Address Please contact us before you make the order

4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

 

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

 

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

 

7. Duties & Taxes

 

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

 

7.2 Import Duties & Taxes

For international shipments, import duties & taxes may be required to be paid.

Bilsen pre-calculate these costs and display them at checkout and give customers the choice of pre-paying these duties and taxes, or choosing to pay them seperately upon arrival in your destination country. Bilsen encourage customers to pre-pay duties and taxes as pre-paying these will facilitate a faster delivery time as they will be less likely to be subject to delays at customs at their destination country.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Bilsen at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

 

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our  refund policy.

 

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

 
9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 
9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

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